Well my rant below has already been nullified with an email stating new delivery date of 11 Ju8ne. This is OK as we have had a very peculiar weather year so far.
I sent Suttons a very polite email regarding plants that they said would be dispatched on 24 May.
Thank you for your email.
Due to an increased demand for Gardening related products, we are receiving a higher volume of emails than expected. We are working extremely hard to reply as quickly as possible and anticipate responding to your message within 9 days.
Thank you for your patience.With best regards,
Customer Care Team
9 Days!And I did not know they did non gardening related products! I do not like being critical, but surely they should look at employing a couple more staff?
But when I looked they have been bought out, firstly by Thompson and Morgan, and then by a private equity group (AKA asset strippers), And then when I ask other questions about their finance I get 20% come up in search box. But I got there eventually. They are owned by BVG Group who own just about everything garden related – but obviously do not employ enough people to answer genuine emails. Must be counting their profits!