I know they are wonderful but also so f****** frustrating. Firstly I try to contact the council about a broken food waste bin. I must have registered some time in the past because it tells me my email is known. So it asks for a password I wrote probably 8 years ago – send reminder. Cool. Get new email and punch in the new password they have sent me – not recognised. I try a few times and get told I have been timed out.

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